Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
Standard EU delivery takes 3–7 business days. Express options are available at checkout.

Do you ship discreetly?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents.

Privacy

Will my order appear on my bank statement?
Your order will appear under a neutral company name — not LUX INTIM.

Returns

Can I return a product?
For hygiene reasons, we cannot accept returns on opened intimate products. Unopened items may be returned within 14 days.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and PayPal. All transactions are encrypted and secure.