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Lux Intim

Delivery and payment

Draft document. Fields highlighted in yellow must be filled in before launch.

This is a translation for information only. The binding version is Polish: Dostawa i płatność

§ 1. Delivery

  1. Goods from our supplier come to us first, and we send your parcel from Poland. Returns and complaints are handled in Poland too.
  2. Your parcel arrives within 10 business days of your payment clearing. Customs checks can add time; if that happens, we will email you.
  3. In Poland we deliver to an InPost parcel locker, an ORLEN Paczka pickup point or by InPost courier to your address; to other EU countries, to a DPD Pickup point or by DPD courier to your address. We send parcels through the Base Courier platform (basecourier.com), run by BL Logistics sp. z o.o. of Warsaw. The platform hands the parcel to the carrier you chose at checkout. Because of their weight, sex dolls go by courier only.
  4. We deliver to Poland and the rest of the EU. Sex dolls ship within Poland only.
  5. Delivery within Poland: InPost parcel locker - 12.99 zł, ORLEN Paczka - 10.99 zł, InPost courier - 14.99 zł. To other EU countries the price depends on the country: Germany, Austria, Czechia, Slovakia, Hungary, Lithuania, Latvia, Estonia and Slovenia - 29.99 zł or €6.99; France, Italy, Netherlands, Belgium, Luxembourg, Denmark, Romania, Bulgaria and Croatia - 38.99 zł or €8.99; Spain, Portugal, Ireland, Sweden, Finland and Greece - 51.99 zł or €11.99. Delivery is free on orders from 299 zł (from €69 if you pay in euro). You see the cost in your cart before you order. [confirm rates with the carrier]

§ 2. What the parcel looks like

  1. A plain grey box with no shop name and no description of the contents.
  2. Sender on the label: [sender name on the label].
  3. Inside you will find instructions in Polish and the importer's details.

§ 3. Receiving your parcel

  1. If the parcel arrives damaged, ask the courier for a damage report and email us at kontakt@luxintim.eu. Not having a report does not limit your rights.
  2. If we do not deliver on time, you can give us an additional deadline and, if that passes too, withdraw from the contract (Article 543¹ of the Polish Civil Code).

§ 4. Payment

  1. BLIK, payment card or instant bank transfer. Payments are processed by [payment operator name]. We do not store card details.
  2. You pay upfront, and we order the goods from our supplier once your payment clears. If payment does not arrive within 3 days, we cancel the order and let you know by email.
  3. For delivery to Poland you pay in złoty. For delivery to other EU countries you can choose euro.
  4. Your bank statement will show the seller's company name (DIGITAL SERVICES ALEKSANDR FILIPPOV), not the shop name. [check the statement name with the operator]
  5. We will issue a VAT invoice on request: write to kontakt@luxintim.eu.
  6. Refunds for returned goods go back by the same payment method. Details are on the Returns and complaints page.